GDPR Compliance

Last updated: September 2026

Our Commitment to Data Protection

cragbeam is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page explains how we comply with data protection legislation and outlines your rights.

Data Controller

cragbeam acts as the data controller for personal information collected through this website and our educational services. We determine the purposes and means of processing personal data.

Contact details:
cragbeam
14 Granby Street
Leicester, LE1 6EH
United Kingdom
[email protected]

Lawful Basis for Processing

We process personal data under the following lawful bases:

• Consent: Where you have given clear consent for us to process your personal data for specific purposes, such as receiving marketing communications.
• Contract: Where processing is necessary for the performance of a contract with you, such as course enrolment and delivery.
• Legitimate Interests: Where processing is necessary for our legitimate interests, such as improving our services, provided these do not override your fundamental rights.
• Legal Obligation: Where processing is necessary to comply with legal requirements.

Your Rights Under UK GDPR

Under data protection law, you have the following rights:

Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this within one month of receiving your request.

Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data we hold about you.

Right to Erasure

You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.

Right to Restrict Processing

You have the right to request restriction of processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller.

Right to Object

You have the right to object to processing of your personal data in certain circumstances, including processing for direct marketing purposes.

Rights Related to Automated Decision Making

You have rights in relation to automated decision making and profiling. We do not currently engage in automated decision making that produces legal effects concerning you.

Exercising Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month. There is no fee for making a request, although we may charge a reasonable fee for repetitive, manifestly unfounded, or excessive requests.

Data Security Measures

We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:

• Encryption of personal data where appropriate
• Ensuring ongoing confidentiality, integrity, and availability of systems
• Regular testing and evaluation of security measures
• Staff training on data protection

International Transfers

We primarily store and process data within the United Kingdom. If we transfer personal data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Different retention periods apply to different types of data, as outlined in our Privacy Policy.

Complaints

If you have concerns about our data processing practices, please contact us first so we can attempt to resolve the issue. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
ico.org.uk

Changes to This Information

We may update this GDPR compliance information periodically. Any changes will be posted on this page with an updated revision date.